Privacy Policy

How Discount CCTV Supplier collects, uses, stores and protects personal information when you browse our website, contact us or purchase CCTV and security equipment.

Last updated: September 2026

At Discount CCTV Supplier, we respect your privacy and are committed to handling personal information responsibly.

This Privacy Policy explains what information we may collect, why we need it, how it may be used, who it may be shared with, how long it may be retained and the rights available to you under applicable UK data protection law.

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1. Who This Privacy Policy Applies To

This policy applies to personal information processed through Discount CCTV Supplier and discountcctvsupplier.co.uk.

It applies when you browse our website, create an account, place an order, contact us, request support, return goods or otherwise interact with our business.

The legal business operating Discount CCTV Supplier should be identified consistently on the website, invoices and statutory business information.

2. Information We May Collect

Identity & Contact Details

Your name, telephone number, email address, billing address, delivery address and other contact information.

Customer Account Information

Account details, account preferences and information connected with your customer login.

Order & Transaction Information

Products purchased, order history, delivery details, invoices, payments, refunds and returns.

Communications

Information you provide through email, telephone, WhatsApp, contact forms and other communications with our team.

Technical Support Information

Product model numbers, photographs, screenshots, installation details and troubleshooting information supplied when you ask us for support.

Website & Device Information

Depending on your settings and cookie choices, this may include IP address, device type, browser information, website activity, referral source and pages viewed.

Marketing Preferences

Your preferences regarding marketing communications and any consent choices you have made.

Payment & Fraud Information

Transaction references, payment status and information required to process payments or protect against fraud.

3. How We Obtain Personal Information

Most personal information is provided directly by you when you:

Place an order
Create or manage a customer account
Contact us by telephone, email or WhatsApp
Complete a website contact form
Request compatibility or technical assistance
Request a return or refund
Subscribe to marketing where available
Visit and interact with our website

We may also receive limited information from service providers, such as payment confirmation, delivery tracking, fraud-prevention services and website technology providers.

4. How & Why We Use Your Information

Purpose	Why We Use the Information	Typical Lawful Basis
Processing orders	To take payment, prepare goods, arrange delivery, provide invoices and handle returns.	Performance of a contract
Customer service	To respond to product enquiries, compatibility questions and customer support requests.	Contract and/or legitimate interests
Legal & accounting records	To retain transaction and accounting information required for tax, accounting and legal purposes.	Legal obligation
Fraud & security	To protect customers, payments, our website and our business against fraud, misuse and security threats.	Legitimate interests and/or legal obligation
Website improvement	To understand website performance and improve usability and customer experience.	Consent where required and/or legitimate interests
Marketing	To provide relevant promotional communications where legally permitted.	Consent or another lawful basis where permitted

5. Payments

Online payments are processed through appropriate payment service providers.

We do not normally receive or store your complete payment-card number. Sensitive card details required to complete a transaction are handled by the relevant payment provider.

We may retain information such as transaction references, payment status, amount paid and payment method where necessary for accounting, customer service, dispute handling and fraud prevention.

7. Cookies & Similar Technologies

Our website uses cookies and similar technologies.

Strictly Necessary Cookies

These support essential functions such as shopping baskets, checkout, account login, security and core website operation.

Analytics Cookies

Where permitted, analytics technologies help us understand how visitors use the website so that we can improve performance and customer experience.

Advertising & Marketing Cookies

Where you have made the appropriate choice, advertising technologies may be used to measure campaigns and provide more relevant advertising.

Non-essential cookies should not be activated until the appropriate consent has been obtained where consent is required.

You can use the cookie controls presented on our website to manage your preferences.

8. Marketing Communications

We may send marketing communications where you have consented or where another lawful basis allows us to do so.

You can unsubscribe or ask us to stop sending direct marketing communications at any time.

Your right to object to direct marketing:You can ask us to stop using your personal information for direct marketing at any time.

9. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to satisfy legal, accounting, tax, warranty, fraud-prevention and dispute-resolution requirements.

Different records may therefore be retained for different periods.

Order and invoice information may need to be retained longer than general enquiries because of accounting and legal requirements.

When information is no longer reasonably required, we will delete, anonymise or securely dispose of it where appropriate.

10. International Data Transfers

Some service providers used to operate our website or business may process information outside the United Kingdom.

Where UK data protection law requires safeguards for an international transfer, we expect the relevant recognised transfer mechanism or safeguard to be used.

11. Keeping Your Information Secure

We take reasonable technical and organisational steps designed to protect personal information against unauthorised access, misuse, alteration, disclosure or loss.

However, no online service or electronic storage method can be guaranteed to be completely secure.

Customers should use strong, unique passwords and keep their account login information confidential.

12. Your Data Protection Rights

Depending on the circumstances and the lawful basis being used, you may have rights including:

Access
You may ask for a copy of personal information we hold about you.

Rectification
You may ask us to correct inaccurate or incomplete information.

Erasure
You may ask us to delete personal information where the right applies.

Restriction
You may ask us to restrict the use of personal information in certain circumstances.

Data Portability
In certain circumstances, you may have the right to receive personal information in a portable format.

Object to Processing
You may have the right to object to certain processing, including direct marketing.

Withdraw Consent
Where we rely on your consent, you may withdraw it at any time.

These rights are not absolute and may be subject to legal exemptions or limitations.

13. Complaints

If you are concerned about how we have handled your personal information, please contact us first so that we can investigate.

You also have the right to raise a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection regulator.

14. Third-Party Websites & Services

Our website may contain links to websites or services operated independently by third parties.

We are not responsible for the privacy practices of independent third-party websites. We recommend reviewing their own privacy information before supplying personal information.